ZetaDisplay’s Zedda is an AI-powered support assistant that provides instant, reliable help to users of ZetaDisplay products and the Engage suite. Always available and easy to interact with, Zedda streamlines troubleshooting and empowers customers to resolve issues faster.
Zedda’s capabilities include:
Instant troubleshooting: Users explain the issue in their own words and get easy, step-by-step help to fix it.
Smart escalation: When an issue requires human attention, Zedda opens a support case that includes the chat transcript, any uploaded images and relevant device information to give engineers clear context.
Seamless product integration: The assistant is integrated with Engage CMS and website support flows so it can surface product-specific guidance and relevant knowledge-base content.
Curated, reliable answers: All information used by Zedda is based on verified and curated knowledge-base content, ensuring accuracy, consistency, and compliance with ZetaDisplay’s support standards. No customer or user data is used to train or refine the AI. Zedda maintains a professional tone—avoiding slang, emojis, and dead ends—while guiding users, surfacing relevant knowledge, and escalating to a human expert when appropriate.
Multi-language support: Automatic language detection and multilingual responses make help accessible to international teams and partners.
Partner and reseller support: Zedda is available to partners and resellers as a first-line resource for onboarding and troubleshooting.
Privacy and compliance are core design principles: Zedda does not expose customer-specific data beyond what a user chooses to share, and its implementation follows GDPR best practices.
Zedda aims to reduce time-to-resolution for common issues while ensuring that complex or urgent cases are routed quickly to the right support experts with complete context. For customers and partners, the assistant delivers a faster, more convenient way to get help — whether they’re on site, in the control room, or managing content remotely.
Learn more about Zedda and how it supports ZetaDisplay solutions on our support page