Reliable Customer Care, Every Step of the Way
Our goal is to support our customers every step of the way; ensuring their success is our top priority. Grounded in the ITIL 4 framework, we prioritize speed, precision, and seamlessness in all interactions. The majority of our cases are swiftly resolved remotely, eliminating the inconvenience and cost associated with on-site support.
We offer three distinct service level plans to meet the different needs, from professional to business-critical support. Whether you require responsive technical assistance or dedicated services to safeguard the integrity of your business operations, our focus remains on resolving the issue quickly to keep your workflow smooth.
Our
Customer
Services
Omnichannel
Contact us anywhere – Customer Care portal, phone, email or chat.
Ticket & Asset Management
We keep track of your requests and assets, ensuring nothing falls through the cracks.
Operational 24/7
We’re available 24/7 to assist you through our Customer Care Portal.
Knowledge Base
Easily find your answers within ZetaDisplay’s Engage Suite knowledge base
Remote Troubleshooting
Troubleshoot remotely with our video-enabled VoIP service.
Active & Proactive Monitoring
Ensure vigilant oversight of your deployment with our active and proactive monitoring services.
Our Customer Satisfaction Rating
With a CSAT (Customer Satisfaction Rating) of 4.7 out of 5, we have a track record of consistently delivering high-quality support.
Why Our Customer Care Portal is the Preferred Way to Get All Your Help and Support?
Effortless Issue Handling
Say goodbye to waiting on hold!
Submit and track the progress of your cases with
ease, putting you in control of your support journey.
Faster & Accurate Resolutions
Experience faster and more accurate resolutions compared to traditional support channels, saving you time and effort.
Step-by-Step Guide Assistance
Access quick guides to frequently asked questions.
Vast Knowledge Base for Troubleshooting
Dive into our extensive knowledge base for answers to your queries.